The Real Question Isn't About Your Boss
Let me ask you something honestly: when a moment like that happens to you — when an unreasonable request lands on top of an already heavy day — where does your mind go first?
Most people go straight to the external. The boss who didn't check in before calling. The company that doesn't care about work-life balance. The situation that is, objectively, unfair. And they're not wrong — those things may all be true.
The external world doesn't put emotions inside you. You generate them yourself — in response to what you perceive, filtered through what you expect.
But here's what I've come to understand, through years of working inside large corporations and through one particularly brutal year of personal crisis: the external world doesn't put emotions inside you. You generate them yourself. In response to what you perceive. Filtered through what you expect.
The Expectation Nobody Talks About
From the time we are young, most of us are quietly trained to expect a baseline of calm. School, when it works, is structured and predictable. Home, when it's healthy, provides safety and routine. Even our early careers tend to come with onboarding, mentors, and a period of grace.
"By the way — the further you go in your career, the more chaotic and unreasonable your environment will become."
And that's not a sign that something has gone wrong. That's just Tuesday.
So we carry this unchallenged expectation of calm into our leadership roles. And every time reality doesn't meet that expectation — every unreasonable deadline, every thoughtless phone call, every impossible quarter — our nervous system registers it as a threat.
Not an inconvenience.A threat.
That's the gap nobody is addressing. Not the chaos itself — but the expectation that was always miscalibrated.
The Awful and Liberating Truth
Here is something that stings a little when you first hear it, and then becomes one of the most freeing ideas you'll ever encounter:
Nobody else is holding your experience. Which means nobody else has the power to take it away.
Nobody else can feel what you feel in that moment. The colleague who overheard the phone call doesn't know you spent your afternoon watching your mother not recognise you. The boss who made the request has no window into your internal state. No one in that office is holding your experience.
That sounds lonely. And sometimes it is.
But it also means something important: if no one else is responsible for putting that feeling inside you, no one else has the power to take it away. The emotion — the stress, the frustration, the grief folded inside a working Wednesday — was generated by you, in response to a collision between reality and expectation.
Which means you have far more agency over it than you've been led to believe.
What I Actually Said
I didn't explode. I didn't perform cheerful professionalism either. I said the most honest and boundary-respecting thing I could manage in that moment:
"I can't give you an answer now. I'll get back to you tomorrow."
Calm. Clear. Disaster avoided.
Not because I wasn't feeling anything. I was feeling everything. But I had enough awareness in that moment to recognise that the feeling was mine, that it was telling me something, and that acting from it impulsively would cost me more than the situation already had.
That awareness is not a personality trait. It is a trained skill. And it can be built deliberately, by anyone willing to do the work.
Training the Mind Is Not What You Think It Is
When most people hear "mindset work" they picture journaling, affirmations, breathing exercises. Those things have value. But what I'm describing is something more structural.
It's about slowly, deliberately updating the baseline expectation your mind carries into every day. Not pretending chaos doesn't hurt. Not toxic positivity. But genuinely recalibrating so that when the hard call comes — and it will come — your first internal response isn't "this shouldn't be happening" but rather:
"There it is.What do I do now?"
A mind trained that way is not a passive mind. It's a precise one. It sees clearly when others are reacting. It makes decisions from a steadier place. It leads with intention rather than impulse.
I've started calling it a dangerous mind — not because it's aggressive, but because clarity in chaos is genuinely rare, and rare things are powerful.
Think about the last time something at work genuinely got under your skin. A conversation that lingered. A decision that felt like a personal slight. A demand that felt impossible.
Now ask yourself honestly: was the event itself the problem? Or was it the collision between what happened and what you expected to happen?
And if it was the expectation — even partly — what would it mean for your leadership if you could slowly, quietly begin to change that?
Ready to work on this?
Book a free 15-minute session with Rick. No pitch — just a real conversation about where you are right now.
R